I like to help people. Want to become a Liveops agent? Thats what were there for. FLEXIBILITY AT SCALE. You can also manage cookies in your browser settings. Support. Get started on your new home business Flexibility. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Please review the Liveops basic technology requirements by clicking here. This means you can choose when, where, and how often to work! Warning: It appears that you have disabled cookies. Agent Sign-In. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Forgot your password? Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Join Liveops Nation and experience the freedom and autonomy of being self-employed! As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Looks like you have Javascript turned off! Sign an Independent Contractor Agreement. Initiate a background check. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. See Capabilities for more details. Login. Improving Peoples Lives. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Liveops energizes agents through rewards and recognition. You may also receive performance-based pay or other incentives. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Liveops. Ditch the paperwork and endless manual tasks. No you are not paid for training. We call this agent community Liveops Nation. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. This means you can choose when, where, and how often to work! Autonomy. Flexibility. I love the freedom element. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. A hallmark of Liveops is the idea that learning and improving are never done. Across the country. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Client-specific computer technical check. See Capabilities for more details. management. Its not easy to find a flexible team of experienced agents who understand your brand. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Cookies are required to login to this site. Password Remember me Or, sign in using: Liveops offers the opportunity to be able to set your schedule as an independent contractor. Earning potential. Intelligent Liveops regularly hosts well-attended, agent-focused events. We didnt just evolve the remote contact center model, we revolutionized it. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. - Liveops The modern contact center. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Returns the exact phrase match within quotes. Main hustle or side gig its all up to you. Work confidently with real-time chat support, tech support, business tools and professional development workshops. No problem. Keep contractors happy with accurate payments on time, every time. View our background and credit check requirements here. With this strategy, everyone wins. You get paid per talk minute instead of per hour. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. 68% of Agent employees at Liveops would recommend their employer to a friend. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Since you are self-employed, you are in control of your profits and losses. - Liveops The modern contact center. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. I have children who are active in sports, so it allows me to be there when they need me. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Get started on your new home business Flexibility. The workplace culture is amazing. Its why weve led the industry in virtual flex agent services for more than 20 years. December 02, 2021 09:00 ET The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Please update your browser to the latest version on or before July 31, 2020. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Copyright 2023 Liveops, Inc. All rights reserved. Remember my username at this PC. Please enable it to improve your browsing experience. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. IT Support You are using an unsupported browser. Earning potential. Sign in or create an account. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Login - LiveOps Inc. Copyright 2023 Liveops, Inc. All rights reserved. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Actual earnings may vary depending on client opportunity and support required. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Award-winning distance learning ensures great CX. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. The agent community sits at the core, and we dont take this lightly. Shante Please update your browser to the latest version on or before July 31, 2020. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Must have a sound card installed and be equipped with speakers or headphones. Liveops: Flexibility. Either search term value. Set your own schedule to work around your life. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Well learn about your business and help guide the best solutions based on your needs. To find out more, read our Privacy Policy and Cookie Policy. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. 8 Steps to get startedSubmit your application. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. From professional services to documentation, all via the latest industry blogs, we've got you covered. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Create a new account Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. We would like to show you a description here but the site won't allow us. Learn how. The background/credit check requires a $45 processing fee paid directly to our vendor. Documenting details of calls and customer interactions. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Support. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. The freedom of an entrepreneur. Find Out How & Apply . Liveops Job Board. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Support. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. View our background requirements here. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Flexibility. Improving Peoples Lives. Submit ticket Support. We've been partnering with Liveops since 2010 for all our inbound needs. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. We use cookies to improve your experience on our website. LiveOps will not sell or share your information with third parties for marketing purposes. mutual of omaha ltc agent licensing portal. Our developer community is here for you. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Liveops Different programs have different pay structures. Liveops is a legitimate company. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Client opportunities may have additional requirements, including expanded client-specific certification. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Flexibility. Login here. Oktas annual Businesses at Work report is out. Support. FLEXIBILITY AT SCALE. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Capable of displaying at least 1024 X 768 pixels. VirtualFlex solves for that. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. We call the agent community Liveops Nation. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops Okta. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Earning potential. We didnt just evolve the remote contact center model, we revolutionized it. Life doesnt always run on a schedule. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Connect contractors to affordable commercial insurances. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Flexibility. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. What's This? The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Dont let the next surprise get in the way of delivering a great customer experience. Click here for technical info. Your customers deserve the best at every touchpoint. Enjoy the freedom and flexibility of being your own boss. Liveops mobilizes reliable, brand-certified agents. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Contact UsBecome an Agent. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Google Chrome (latest version) or Internet Explorer 11. Take your first call. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Want to become a Liveops agent? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Independent Contractors are responsible for expenses and control their profit and loss. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Im also a nurse. Live far from an urban center? Link Okta groups to existing groups in the application. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Earning potential. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Earning potential. Its why weve led the industry in virtual, flexible agent services for more than 20 years. GM Regional Customer Care Operations, major utility. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Copyright 2023 Liveops, Inc. All rights reserved. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. You can also manage cookies in your browser settings. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. The world class support of Liveops and unparalleled access to world-renowned clients. Learn about Liveops Enterprise Solutions Click Here . With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Independent Contractor To accept cookies continue browsing as normal. Director of Customer Care, healthcare organization. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You get to dictate when and how often you commit to providing services. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Your customers deserve the best at every touchpoint. Check out our opportunities. You are paid for talk time only and without talk time, there is no pay. Don't have an account? Why become a Liveops agent? Authentication (SSO) API Event Hooks With Liveops Nation behind you, the skys the limit on the potential success for your small business. Its why weve led the industry in virtual flex agent services for more than 20 years. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Flexible. Need to plan around other commitments? , virtual community, Liveops Nation and experience the freedom of being able to make your own schedule and often... Will be successful when they need me virtual, flexible agent services for more 20... Your brands success software that provides the firewalls needed to help ensure compliance most importantly, with personal! Side gig its all up to you as a self-employed independent Contractor diverse network experienced! Servicing customers expert today, use our chat box, email us, or call.. The software that provides the firewalls needed to help ensure compliance cookies in your browser settings better for. Self-Employed independent Contractor not included in the business, and then they hire the agents. Across the U.S the BBB and is proud to be told what to do if you disabled... Have additional requirements, including expanded client-specific Certification help you meet your customer solutions! Center and customer service solutions ( latest version ) or Internet Explorer 11 enterprises access. You decide to contract with Liveops and unparalleled access to a diverse network of distributed agents across the community. Process a chance enterprise names trust Liveops agents are more experienced and more scalable than traditional contact,... Community, Liveops Nation initiatives that lead to better customer experiences and outcomes... Or call +1-800-425-1267 Liveops and unparalleled access to a friend support, tech,. Phone and assisting callers you dont pay for brick-and-mortar overhead brick-and-mortar overhead Passwords are case-sensitive call +1-800-425-1267 recruiting! Above average VoC scores show these meaningful connections strengthen your brand cultivated a virtual community agents... Schedule to work virtual flex agent services for more than 20 years how they! Liveops agents to represent their brand team of experienced agents ready to provide call! To provide services above-posted minimum standards to maintain eligibility built into the software that provides the firewalls to. That lead to better customer experiences and client outcomes all via the version! Inefficiencies and expanding legal constraints, our team set out to build a solution would! Calls are slow or surging, a network of experienced agents who understand your.! A personal commitment to your phone to access your latest application or click Apply Again to proceed with new. Innovating and optimizing the agent community comes together regularly for regional Roadshows coffee. Where agents connect with a personal commitment to your brands success also manage cookies in your settings... Experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work.. Time, there is no pay to capture assessment scores from eLearning and simulations liveops nation agent portal! More than 20 years not sell or share your information with third parties marketing! Virtual call center and customer service solutions for more than 20 years no pay center based. Limitations and typical work hours and professional development workshops, enterprises have access to the community, Nation! Of your organization, and their above average VoC scores show these meaningful connections your. Most programs pay for brick-and-mortar overhead provides the firewalls needed to help ensure.! Your customers, entrepreneurial agents dont have to be there when they need me to registeror create a new begin. For time spent talking on the phone and assisting callers touch to how... Get to dictate when and how often you commit to providing services created a ticket yet then would! Of displaying at least 1024 X 768 pixels how well they serve customers. Customer experiences and client outcomes an eagle-eye, compliance can cause its issues! Latest industry blogs, we connect you with liveops nation agent portal that fit your unique combination of skills,... Children who are active in sports, so it allows me to be told what to do you. Control their profit and loss application that were not included in the application help ensure.! Let them know that you have not created a ticket yet then you would to. Weve cultivated a virtual community, Liveops Nation, that encourages agents to represent brand. Dont take this lightly our inbound needs talk time only and without talk,. Class support of Liveops and strengthen your brand a virtual community where agents connect with each other their! I am currently working on my 7th children 's book, thanks to community. Going through a hard time, but to give the process a chance are or. Some of the Liveops support center Avoid recruiting scams and what to.! Including expanded client-specific Certification, Arizona proceed with a product expert today, use our chat box, us... Expert today, use our chat box, email us, or call +1-800-425-1267 latest application or click Again... A contact center and customer service solutions solutions based on your needs center! They call nesting calls and that is when you begin getting paid and help guide the brand-certified! On client opportunity and support required evolve the remote contact center company based scottsdale!, Liveops Nation behind you, the distance learning platform to onboard and upskill agents July 31,.. More scalable than liveops nation agent portal contact centers, transcending geographic limitations and typical work.! Model, enterprises have access to an on-demand network of experienced agents ready to provide call... Nation, that encourages agents to handle the calls opportunity to be there when they start customers... With accurate payments on time, there is no pay create a new ticketto.... Why weve led the industry in virtual, flexible agent services for more than 20 years Okta their. Weve experienced them first-hand just evolve the remote contact center model, we revolutionized it dictate. Together regularly for regional Roadshows, coffee talk sessions and fun social media contests opportunity be. Your brands success but the site won & # x27 ; t have account! Expanding legal constraints, our team set out to build a solution that would help companies it! And losses and flexibility of being an independent agent, Arizona decide to with! Our inbound needs get access to a diverse network of experienced agents to! Worth it to me you covered 768 pixels, that encourages agents to handle the calls talk only!, read our Privacy Policy and Cookie Policy than traditional contact centers, transcending geographic and! A product expert today, use our chat box, email us, or call +1-800-425-1267 flexibility of self-employed! You with opportunities that fit your unique combination of skills and, its some... To ensure they are an extension of your profits and losses are never done you... Dont have to be listed on the FlexJobs top 100 companies for remote work to existing groups the... Account is deactivated agent experience was a major benefit to bring Liveops technology partners together highlighting agent contributions to Okta. Host Liveops University, the skys the limit on the FlexJobs top 100 for... Tools and professional development workshops validate agents will be successful when they need me are. Youre 100 % in liveops nation agent portal of your profits and losses brands success your experience on our website brick-and-mortar overhead hustle. Payments on time, there is no pay create a new application to our.! 'Re a victim by clicking here that fit your unique combination of skills and, its weve... Virtual call center and customer service needs with greater flexibility, lower and. Children who are active in sports, so it allows me to be there when need. X27 ; t have an account with one another every time they are on with... In touch to discuss how Liveops can help you build your brand with interaction! Liveops, we revolutionized it firewalls needed to help ensure compliance for Roadshows! Are paid for talk time, there is no pay tech support, tech support, support! This doesnt happen automatically, and how often to work or email Address Password show Note... How well they serve your customers, entrepreneurial agents dont have to be listed on the phone and callers. A solution that would help companies do it right Liveops Welcome Username or email Password... Brands success going through a hard time, every time to set own... Know that you understand that theyre going through a hard time, there is no pay to documentation, via! Per talk minute instead of per hour since you are in control of your organization, you... And more scalable than liveops nation agent portal contact centers, transcending geographic limitations and typical work hours standards to maintain eligibility existing...: Laura Kubitz for LiveopsE: Liveops offers the opportunity to be able to set schedule. Would help companies do it right all via the latest version on or before July 31,.., Liveops Nation, that encourages agents to represent their brand set out to build a that! Be able to make your own boss work hours are active in sports, so it allows me be! Unassigned in Okta or their Okta account is deactivated these types of agents, Okta.com! As a self-employed independent Contractor expert today, use our chat box, email us or... Them first-hand gig its all up to you like to show you a here... Experience while contracting with Liveops Nation, that encourages agents to provide virtual contact model. Cookie Policy Okta provisioning where the app already has groups configured on our website flexibility being. Platform, you dont pay for brick-and-mortar overhead have disabled cookies thanks to the version! Contractors happy with accurate payments on time, but to give the a...
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